For EU customers, we accept returns under 14 days from the date of purchase, provided that the pickguard hasn't been installed. This only applies to in-stock pickguards, and not custom orders, which are works of art commissionned upon the customer's specifications, and thus don't fall under the Hamon law of 31 July 2015.

 

Due to the nature of the product, no other returns will be accepted, unless it is clearly visible that the product suffers from a manufacturing defect. If this is the case, your request for a return can be considered within a period of 7 days following the reception of the product. Your request must be sent via email, with high quality pictures in the attachment. As stated on the product pages, each pickguard is processed with light relic. This includes light scratches, worn surface, small blemishes, which are intentionally made for aesthetic reasons. Such characteristics wonʼt be covered under the manufacture defect and return warranty.

In the case of items being incorrectly ordered by the customer, such as a made in Japan model ordered instead of a made in USA model, Avantguard wonʼt accept returns, so please be careful when ordering.

In the case of items being incorrectly supplied by Avantguard, we will supply the correct part upon receipt of the returned original item. Reasonable return postage costs will be refunded. Please request a return authorization by email before returning any items.

Custom made pickguards are deemed to be « built to the customer's exact specifications » so your item will be traced and manufactured with scrutiny by following exactly the tracing that you have provided, so they cannot be returned for misfitting reasons.